Nếu các bạn gặp một tai nạn, công ty chúng tôi khôn cùng mong muốn rằng rất nhiều bạn gần như an toàn! Chúng tôi luôn luôn có mặt 24 tiếng 1 ngày, 7 ngày 1 tuần để bảo vệ rằng quy trình từng trải bồi hoàn không gặp mặt vụ việc gì. Chúng tôi hiện tại đang chấp nhận những thử khám phá đền bù vừa đủ trong vòng 3 ngày kể từ ngày nộp hồ sơ, tuy thế công ty chúng tôi buộc phải sự giúp sức của bạn! Xin vui mừng hiểu tất cả mục Hỏi đáp này, và lưu giữ chất vấn gmail của bạn để biết thông tin update trường đoản cú Nhóm khiếu nằn nì của công ty chúng tôi.

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Hãy hãy nhớ là, Shop chúng tôi ở đây để giúp đỡ đỡ bạn!Chúng tôi đã nhận được được bảo đảm mang lại chuyến du ngoạn cuối cùng của doanh nghiệp, tại sao không đặt tải cho chuyến kế tiếp của mình!

FAQs


American residents with our Collision Damage Insurance: How damages are paid

The way US rental companies react lớn collisions where their renter has an independent policy, such as one from bigbiglands.com, differs between each rental company.If you have sầu a bigbiglands.com policy & a US clalặng, depending on the rental company, extent of damage & other factors, one of these two scenartiện ích ios will take place (if the clayên is approved). We will keep you informed after you submit your claim:1. You will pay for the damages upfront & seek reimbursement from bigbiglands.com, or2. The rental company will work with bigbiglands.com so you vị not need lớn make any payment.


This is not an exhaustive sầu danh sách and there are exceptions on a state-by-state basis. Your rental company missing? Let us know so we can add it for you
Who pays if you bring your bigbiglands.com CDW?
ACE
Who pays the damage bill?How is the bill paid?What else you need khổng lồ know
CDW InsurerACE will liaise directly with bigbiglands.com

• ACE will liên hệ your CDW Insurer immediately after an accident or upon return of vehicle.

• If for some reason the insurer does not immediately accept responsibility for the forthcoming matter (ex. if they are closed), ACE won"t charge you but will keep on trying contacting your CDW Insurer.


Alamo
Who pays the damage bill?How is the bill paid?What else you need to know
CDW InsurerAlamo will liaise directly with bigbiglands.com

• Alamo will liên hệ your CDW Insurer immediately after an accident or upon return of vehicle.

• If for some reason the insurer does not immediately accept responsibility for the forthcoming matter (ex. if they are closed), you will be charged for the damages and then you would seek expedited reimbursement from your CDW insurer.


Advantage
Who pays the damage bill?How is the bill paid?What else you need to know
CDW InsurerAdvantage will liaise directly with bigbiglands.com

• You need to lớn quickly engage your CDW Insurer. Your CDW Insurer would be responsible for the damages.

• If for some reason the insurer does not immediately accept responsibility for the forthcoming matter (ex. if they are closed), you will need khổng lồ keep contacting your CDW Insurer, but Advantage won"t charge you for the damages.


Avis
Who pays the damage bill?How is the bill paid?What else you need lớn know
CDW InsurerAvis will liaise directly with bigbiglands.com

• Avis will contact your CDW Insurer immediately after an accident or upon return of vehicle.

• If for some reason the insurer does not immediately accept responsibility for the forthcoming matter (ex. if they are closed), you will be charged for the damages và then you would seek expedited reimbursement from your CDW insurer.


Budget
Who pays the damage bill?How is the bill paid?What else you need to know
Policy holderBudget will hold the driver responsible for the liability until your insurer accepts the responsibility, & your insurer may reimburse you. If you have any queries with your claim, please reach out lớn bigbiglands.com..

• You need to quickly engage your CDW Insurer. They will facilitate your reimbursement for outgoing collision costs.

• Budget will vì a credit check on policy holder at time of pickup và will most likely check your credit limit.


Dollar
Who pays the damage bill?How is the bill paid?What else you need to lớn know
CDW InsurerDollar will hold the driver responsible for the liability until your insurer accepts the responsibility, and your insurer may reimburse you. If you have any queries with your clayên, please reach out to lớn bigbiglands.com.

• Dollar will liên hệ your CDW Insurer immediately after an accident or upon return of vehicle.

• If for some reason the insurer does not immediately accept responsibility for the forthcoming matter (ex. if they are closed), you will be charged for the damages & then you would seek expedited reimbursement from your CDW insurer.


Enterprise
Who pays the damage bill?How is the bill paid?What else you need khổng lồ know
Policy HolderEnterprise will hold the driver responsible for the liability until your insurer accepts the responsibility, và your insurer may reimburse you. If you have any queries with your clayên ổn, please reach out to bigbiglands.com.

• Enterprise will charge a deductible directly khổng lồ your credit thẻ in the event of damages ($500 - $1000).

• You will need khổng lồ quickly engage your CDW Insurer. They will facilitate your reimbursement for outgoing collision costs.


Hertz
Who pays the damage bill?How is the bill paid?What else you need khổng lồ know
Policy HolderHertz will hold the driver responsible for the liability until your insurer accepts the responsibility, & your insurer may reimburse you. If you have sầu any queries with your clalặng, please reach out to lớn bigbiglands.com.

• You need lớn quickly engage your CDW Insurer. They will facilitate your reimbursement for outgoing collision costs.

• Hertz will vì chưng a credit check on policy holder at time of pickup & will most likely check your credit limit.


National
Who pays the damage bill?How is the bill paid?What else you need to know
Policy HolderNational will hold the driver responsible for the liability until your insurer accepts the responsibility, và your insurer may reimburse you. If you have any queries with your claim, please reach out to bigbiglands.com.

• You need khổng lồ quickly engage your CDW Insurer. They will facilitate your reimbursement for outgoing collision costs.

• National will vày a credit kiểm tra on policy holder at time of pickup & will most likely kiểm tra your credit limit.


Zipoto
Who pays the damage bill?How is the bill paid?What else you need lớn know
Policy HolderZipcar will hold the driver responsible for the liability until your insurer accepts the responsibility, và your insurer may reimburse you. If you have sầu any queries with your clayên ổn, please reach out to lớn bigbiglands.com.

• You need to quickly engage your CDW Insurer. They will facilitate your reimbursement for outgoing collision costs.

• Zipoto will do a credit check on policy holder at time of pickup & will most likely check your credit limit.

Want more information? Our Rental Guides explain how everything works.
Phí có được khấu trừ tự các khoản tkhô giòn toán thù trải đời bồi thường không?
Rất tiếc, luôn luôn mất giá tiền giao dịch thanh toán khi bạn đi phượt nước ngoài.Khi trả một tờ đơn thưởng thức trả chi phí bằng phương pháp chuyển khoản qua ngân hàng, các bank sẽ tính một số tiền tối tphát âm là 15 đô la (tuyệt tương tự theo chi phí tệ địa phương thơm của bạn). Chúng tôi không chuyển những tầm giá tổn định đó cho chính mình trường hợp bank tính cước giá tiền đến công ty chúng tôi. Nếu ngân hàng tính cước chi phí so với chúng ta, tuy nhiên, Cửa Hàng chúng tôi đem có tác dụng nuối tiếc là không thể bao thầu phí tổn định này.
Chúng tôi tính tỷ giá chỉ ân hận đoái cho những trải nghiệm bồi hoàn được đồng ý như vậy nào?
Có một vài quan tâm đến lúc đối chiếu tỷ giá hối đoái với một số cách để tính toán bọn chúng. Hãy coi một ví dụ:Mark tới từ Vương Quốc Anh. Anh ta được chủ thể cho mướn trả 500 triệu Euro cho 1 tai nạn đáng tiếc nghỉ ngơi Pháp. Yêu cầu bồi hoàn 500 triệu Euro của anh ý ấy đã làm được bigbiglands.com phê coi xét tức thì lúc này.Mark sẽ tiến hành thanh khô tân oán bằng đồng đúc Bảng Anh.Nhóm bồi thường bigbiglands.com đưa đơn vị chi phí tính chi phí (so với Mark là Euro) thành các loại chi phí tkhô giòn toán (đối với Mark là đồng Bảng Anh) dựa trên tỷ giá bán biến đổi tất cả sẵn tự một vài gốc rễ giao dịch chuyển tiền. Chúng cao hơn nữa 3-5% so với bank với cao hơn 4-6% so với văn uống phòng ăn năn đoái.
Submitting a clalặng

All claims mustbe submitted online - we recommend that you use a computer instead of a Smartphone phone for easier document uploading. Just enter your Reference Number (this ends with "INS" and can be found on your confirmation email).After the policy is completed and the damage charge has been settled with the rental company,please submit your online clalặng và attach any supporting documents.You can click on the button below to get started.

Make a Claim


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Claim is started via the online clayên ổn form

Our Claims team will assess your claim

Once approved you will receive sầu a payment liên kết via gmail and text message

Payment is completed quickly by electronic transfer

We will keep you updated by gmail at every step of the claims journey. With the exception of Supplemental Liability Insurance claims (for US rentals), your clayên ổn will take between 5 - 10 days to lớn process depending on where you live sầu & where you went. Claims involving multiple vehicles may take longer.


Learn more about the documents you need lớn cốt truyện when making a claim
Tracking the status of your bigbiglands.com clayên

All claims follows these four stress-miễn phí steps:


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Claim is started via the online clayên ổn form

Our Claims team will assess your claim

Once approved you will receive a payment link via email và text message

Payment is completed quickly by electronic transfer (learn more)

We will keep you updated by email at every step of the claims journey. With the exception of Supplemental Liability Insurance claims (for US rentals), your clalặng will take between 5 - 10 days lớn process depending on where you live sầu và where you went. Claims involving multiple vehicles may take longer.If you have any questions about your claim, for example if you would like lớn submit additional documents to tư vấn your clalặng, please reply khổng lồ our tin nhắn và the team will be happy to lớn help.


Our Claims team is here khổng lồ help ensure that the clayên process is as stress-không tính phí as possible
What lớn bởi vì if there are damages, you breakdown or have sầu an accident?
In the event of a breakdown or an accident, it’s important to lớn ensure everyone is safe. Where possible pull over, turn on your hazard lights and get everyone khổng lồ safety. You can then:1. Collect the other parties details including their:Full nameAddressLicence numberVehicle registration numberPhone numberName of their insurance2.Liên hệ your rental company to report the incident. You can find their number on your signed rental agreement. They will instruct you on the processes such as vehicle recovery or replacement, roadside assistance &, depending on your country of travel, the charges that you may incur.3. Liên hệ the police to report the incident & gather evidence for your clayên. Our Claims team may ask you to provide evidence such as written statements or police reports.4. After following the rental company"s instructions và your rental period is over & the final charges have sầu been settled by the rental company, submit a clalặng with bigbiglands.com.
Do not arrange your own recovery or repair without the rental company’s knowledge as this may invalidate their rental terms và conditions. Charges for towing & vehicle relocation are covered by bigbiglands.com policies. We vì not cover "out of pocket" costs such as accommodation or phone calls.
When you complete your rental You will be charged an excess/deductible for the damages (except when renting in the US). It’s important lớn speak to the rental company lớn see if they intkết thúc to refund those charges if you are found khổng lồ be “not at fault”.Cheông chồng your policy wording in My Account for more information on how we handle "not at fault" accidents.Preferably the rental company can provide you with a document explaining the process & those rules. We will also seek this information during our investigation.​After we’ve sầu received all required documents and information our Claims team can begin processing your clalặng and preparing your refund when the claim is approved.
Which documents vị we need to lớn process your claim?

To help our team assess your clayên ổn as quickly as possible we ask all customers to lớn provide the following documents using our online claims form:


1. A copy of the rental agreement

> What is this?The signed contract provided by your rental company when you picked up your vehicle.

> Why is it needed?To confirm eligibility for yourself & additional drivers. It also includes the rental dates, the rental terms and the maximum amount that can be charged by the rental company.

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2. A phokhổng lồ of your driving licence

> What is this?The licence that you used to lớn rent the vehicle.

> Why is it needed?To confirm your identity matches the details on your rental agreement, và that you held a valid licence at the time of the rental.
3. Card statement with the final rental company charges

> What is this?A card statement that displays the amount you paid to the rental company, và any refund you may have sầu received (refunds often occur if the full deductible excess was charged initially & the final damage cost was less than the amount that you paid).

> Why is it needed?To verify that the payment has been made & to prevent fraudulent claims.


4. Written correspondence between the driver and the rental company

> What is this? Any email or letters you have exchanged with the rental company following your accident.

> Why is it needed?This information can save us time when assessing your claim request.


5. Your final invoice from the rental company

> What is this? In the event of an accident or damage, some rental companies will charge you the full deductible excess applicable for the car, and later they will refund you. Alternatively they may just charge you an amount for damages that is less than the full deductible excess. Either way, we require you to provide the final invoice that clearly shows the final amount that you’ve been charged (learn more here).

> Why is it needed?We need this document to pay your claim as it confirms the final amount you have been charged.


6. If relevant, upload a pholớn of a Police Report

> What is this? This is the report created by the police & includes information about your accident, including any witness statements, summary of the damage and also driver và passenger details.

> Why is it needed?This document confirms the circumstances of more serious accidents, & any charges that have been issued by the police to those involved. If your claim becomes a legal matter this report can be invaluable. You can obtain this document by contacting the local law enforcement agency.


How and when will I receive sầu my payment?

95% of claims are approved within three business days. This is the standard refund window for bigbiglands.com. It can take longer if documents are missing so please provide the documents at the outphối. Once approved you will receive an gmail that includes a links to a payment khung where you will enter your bank trương mục details. Payment will be issued immediately however it can take several days to lớn settle depending on your ngân hàng country. If you have sầu a US rental with Supplemental Liability Insurance please read this article.


The insurance we offer is a reimbursable productwhich means the rental company charges your credit thẻ for damages & we refundyou afterwards if your clalặng is approved.
Submitting & tracking a clayên for Collision Damage Insurance (our plan for US renters)

If you are a US resident with our “Collision Damage Protection” plan, your clayên ổn will follow these four stress-không tính tiền steps:


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Start the process via ouronline formvà thenwe will advise the next steps.

Once you"ve submitted your claim with the insurance provider Crum và Forster, they will assess your claim

You’ll be notified by gmail from Crum và Forster when your clayên has been approved

Crum và Forster will post you a chequefor the refund amount in the name of the insured passenger

Please note that claims normally take between 4-5 weeks to be assessed, though this may take longer if any documents are missing.

You can always track your clalặng via theclaims portal but please liên hệ us if you have sầu any issues with your Crum & Forster clalặng.


Please make sure khổng lồ remove the dashes from your INS number when you fill in your details on the Crum và Forster clalặng khung.
What is the final invoice và why vì chưng I need this?

This invoice displays the final amount that you will have paid your rental company in the sự kiện of an accident, once the final charges have been settled.


The final rental invoice includes any excess charges, minus any refunds you might have received from the rental company

We need this document khổng lồ pay your claim as it confirms the final amount you have sầu been charged.

If you are having difficulty obtaining this document we recommend that you Call your rental company for a speedier response.

How to lớn make a claim

After your trip has ended and your vehicle has been returned you can submit your clayên ổn using our online size.


How long after my accident can I make a claim?
Please check your policy wording to ensure that you don"t exceed any applicable claim notice period.You can find this information on your insurance documents, accessible from My Account.
I paid the full excess for damages. What bởi vì I do?
Rental companies often deduct the full excess value of a vehicle và they later pay you a refund because the repair costs were lower than the excess that was deducted, or, if there was another oto involved, the other driver was deemed khổng lồ be at fault.If this happens, you will need khổng lồ send us the final invoice or any other khung of evidence from the rental company, if no refund was issued.Read more information on the process for multiple vehicle accidents here.
How claims are handled for multi vehicle accidents
If you have sầu been involved in a multi vehicle accident, please ensure you collect the other parties details including their:Full nameAddressLicence numberVehicle registration numberPhone numberName of their insurerYou will need khổng lồ cốt truyện these details with both us và your rental car company when you begin a claim.The claims process is different for single và multiple vehicle accidents, and it can also differ by country.For accidents where more than one vehicle is involved, an investigation usually takes place between ourselves và the rental company. However, in the US and some other countries the investigation is between us & the other driver"s insurer.Please rethành viên for a successful claim you must ensure you have sầu not broken any local laws or breached your rental agreement.For more information on the claims process, please read your policy wording in your trương mục.
How lớn make a medical evacuation clayên ổn
In case of a medical emergency, please contact our emergency medical assistance provider, On Call International via the phone numbers below so you can get help as soon as possible.A medical emergency is an event that poses an immediate risk lớn a person’s life và requires immediate assistance as a result of a serious injury, death or any other axinh đẹp illness.For customers:In the United States, please call 1-855-892-6490Outside of the United States and Canada, please Điện thoại tư vấn 1-603-328-1378
How Do Supplemental Liability Insurance (for US rentals) Claims Work?

If you have a US rental with our “Supplemental Liability Insurance” plan, your clayên ổn will follow these four steps:


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Start the process via ouronline formand thenwe will advise the next steps.

Once you"ve sầu submitted your clayên ổn with the insurer, theywill assess your claim.

You’ll be notified when your clalặng has been approved.

The insurer will issue the payment to lớn the third-tiệc nhỏ.

Please tương tác us if you have sầu any issues with your clayên.


Bắt đầu thử dùng bồi thường mới

Để tkhô nóng tân oán nkhô cứng, bạn cần Tài liệu tìm hiểu thêm đặt mua cho chế độ của bạn (chấm dứt bởi “INS”) cùng quét kỹ thuật số/ảnh:

Thỏa thuận mượn xe của người sử dụng tự công ty dịch vụ thuê mướn xeBằng tài xế của bạnBản sao kê bank cho thấy thêm khoản tkhô hanh toán thù của doanh nghiệp mang lại việc mướn xeHóa 1-1 cách đây không lâu tốt nhất của khách hàng cho mướn xe (sẽ sở hữu Khi thanh khô tân oán những ngân sách thiệt sợ - hóa 1-1 này rất có thể khác cùng với hóa solo ban đầu của bạn).Chúng tôi cũng hoàn toàn có thể đề nghị các bạn cung cấp một hóa solo miêu tả ngân sách sửa chữa thay thế cho những thiệt sợ.

Xác nhận quyền cài đặt Forgot your booking reference?


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EU Resident policies are sold by Cover Genius Europe B.V which is authorised và regulated by the Dutch Authority for the Financial Markets as an insurance intermediary, licence number 12046177. KvK number 73237426. Policies are underwritten by Collinson Insurance Europe Limited which is authorised by the Malta Financial Services Authority. Cover Genius acts in its capacity as an agent of the Insurer & not the Policyholder. If you purchase a policy from Cover Genius, the company receives a commission which is a percentage of your premium - ask us for details.

UK Residentpolicies are sold by Cover Genius Ltdwhich is authorised and regulated by the Financial Conduct Authority – Firm No. 750711. Policies are underwritten by Astrenska Insurance Ltd which is authorised by the Prudential Regulation Authority & regulated by the Financial Conduct Authority & the Prudential Regulation Authority – registration number 202846. Cover Genius acts in its capađô thị as an agent of the Insurer and not the Policyholder. If you purchase a policy from Cover Genius, the company receives a commission which is a percentage of your premium - ask us for details.

Australian Resident policies are sold by Cover Genius Pty Ltd (Australian Business Number 43 159 983 598) in its capađô thị as an AFS Licensee, No 490058 and underwritten by Assetinsure Pty Limited (ABN 65 066 463 803, AFSL 488 403) or Pacific International Insurance Pty Limited (ABN 83 169 311 193). Cover Genius does not act as your agent: this advice is general and does not take into trương mục your objectives, financial situation or needs. You should consider whether the advice is suitable for you & your personal circumstances. Before you make any decision about whether to lớn acquire the product, please read the PDS & FSG contained in your quote. If you purchase a policy from Cover Genius, the company receives a commission which is a percentage of your premium - ask us for details. Cover Genius is bound by the General Insurance Code of Practice & Family Violence Policy.

For United States residents Coverage for Rental Car Damage is included as part of a travel protection plan. This advertisement contains highlights of the plan, which includes travel insurance coverages underwritten by United States Fire Insurance Company under size series T210 et. al. và TP-401 et. al. The plan also contains non‑insurance Travel Assistance Services provided by Cover Genius Insurance Services LLC, a Delaware limited liability company. The Crum & Forster group of companies is rated A (Excellent) by AM Best 2019. C&F and Crum & Forster are registered trademarks of United States Fire Insurance Company. Coverages may vary and not all coverage is available in all jurisdictions. Insurance coverages are subject to lớn the terms, limitations & exclusions in the plan. CA DOI toll miễn phí number: 800-927-4357. MD Insurance Administration: 800-492-6116 or 410-468-2340. Individuals looking lớn obtain additional information regarding the features and pricing of each travel plan component, please contact Cover Genius. Address: 27 E 28th, Thủ đô New York, NY 10016; ; license information available here.

Canadian Residents policies are sold by Cover Genius Canadomain authority Inc. (BC1079759) carrying on business as bigbiglands.com, an authorized provider of Intact Insurance. Insurance is underwritten by Intact Insurance Company. If you purchase a policy from Cover Genius, the company receives a commission which is a percentage of your premium - ask us for details. bigbiglands.com policies are currently not available to lớn residents of Québec or any non-residents of Québec purchasing a policy while in Québec.

New Zealand residents policies are sold by Cover Genius Ltd which is authorized & regulated by the Financial Conduct Authority – Firm No. 750711, underwritten by certain underwriters at Lloyds of London. Cover Genius acts in its capacity as an agent of the Insurer & not the Policyholder. Before you make any decision about whether khổng lồ acquire the sản phẩm, please read the Policy Wording contained in your quote. If you purchase a policy from Cover Genius, the company receives a commission which is a percentage of your premium - ask us for details.

Singapore residents policies are sold by Cover Genius Ltd which is authorized and regulated by the Financial Conduct Authority – Firm No. 750711, underwritten by certain underwriters at Lloyds of London. Cover Genius acts in its capathành phố as an agent of the Insurer và not the Policyholder. Before you make any decision about whether to lớn acquire the product, please read the Policy Wording contained in your quote. If you purchase a policy from Cover Genius, the company receives a commission which is a percentage of your premium - ask us for details.

Hong Kong residents policies are sold by Cover Genius Ltd which is authorized và regulated by the Financial Conduct Authority – Firm No. 750711, underwritten by certain underwriters at Lloyds of London. Cover Genius acts in its capathành phố as an agent of the Insurer và not the Policyholder. Before you make any decision about whether to lớn acquire the hàng hóa, please read the Policy Wording contained in your quote. If you purchase a policy from Cover Genius, the company receives a commission which is a percentage of your premium - ask us for details.

For Japanese residents the Plan is sold by Cover Genius nhật bản 株式会社. Cover Genius nhật bản has secured insurance protection underwritten through Daivày Fire và Marine Insurance Co.Ltd.

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